● Open Mon–Sat · 9:00–5:30 5504 Bandera Rd Suite 208, San Antonio, TX
Call (210) 529-1764
Claims made painless

We Handle the Insurance Claim. All of It.

The accident was stressful enough. Our team manages your entire claim — the paperwork, the phone calls, the adjuster, the approvals — while you get on with your life.

All major insurers You pay only your deductible* Rental & towing help Free claim guidance
How it works

Four steps. Zero headaches.

1

Call us first

Before you accept any shop the insurer suggests, call us at (210) 529-1764. We'll tell you exactly what to say and do — even help you start the claim.

2

We document everything

Photos, measurements and a complete written estimate — built to insurance standards so nothing gets missed or denied.

3

We work with your adjuster

Approvals, supplements, parts and paperwork — we speak insurance fluently so you don't have to.

4

You pay your deductible. Done.

On covered claims, your insurer pays us directly. You pay only your deductible and drive away with a lifetime workmanship warranty.

*On covered claims. Your deductible amount is set by your insurance policy.

Know your rights

In Texas, the shop choice is yours.

Texas law protects your right to choose who repairs your vehicle. An insurance company may recommend its "preferred" shops — but it cannot force you to use one, and it cannot refuse to pay a covered claim because you chose your own shop.

  • You pick the shop. Tell your insurer: "I'm taking my vehicle to Countdown City Collision on Bandera Road." That's it.
  • One estimate is enough. You don't need three estimates — that's a myth.
  • Quality matters. A proper repair protects your safety and your car's value. Choose the shop that guarantees its work for life.

Just had an accident? Do these 5 things.

  • Make sure everyone is safe. Call 911 if anyone is hurt.
  • Take photos of all vehicles, damage and the scene.
  • Exchange insurance and contact info with the other driver.
  • Don't admit fault at the scene — let the facts speak.
  • Call us at (210) 529-1764 — we'll guide you from there, including towing help if you need it.
Good to know

Insurance questions, answered honestly

No. In Texas, the choice of repair shop is yours by law. Insurers may suggest 'preferred' shops, but they cannot require you to use one. Pick the shop you trust — then let us handle the rest.

No. That's an old myth. One estimate from the shop you choose is all you need. We'll document everything your insurer requires.

Sometimes hidden damage is found once repairs begin. A supplement is the additional approval we request from your insurer to cover it. We handle that process and keep you informed — it's very common and nothing to worry about.

On a covered claim, you typically pay only your deductible — your insurance company pays the rest directly. We'll explain your exact numbers before work begins, so there are no surprises.

Very common. Initial insurance estimates are often written from photos and miss damage. We inspect the vehicle in person and work with your insurer to get the full repair approved.

Let us take the claim off your plate.

One call starts it: free estimate, claim handled, car made perfect again.

Call Now Free Estimate